Important Payment Service Notice
Lipana M-Pesa payments have been temporarily suspended.
We are writing to inform you about an important issue affecting your Lipana Payments integration.
Safaricom's position is that a service of this kind must operate under a Central Bank of Kenya Payment Service Provider licence. Lipana is currently working through the available options for meeting this requirement.
Until the matter is resolved, Lipana Payments is not processing M-Pesa transactions, and there is currently no reliable date for when the service will resume.
✅ Other Payment Methods Remain Active
This interruption affects the Lipana M-Pesa payment channel. Your other available payment methods remain operational.
PayPal
PayPal payments continue to operate normally.
Visa
Visa card payments remain active and available.
π° Your Funds
All balances collected on your behalf will be settled to you within 72 hours.
Settlement is expected by: Thursday, 13 August 2026 at 5:00 PM.
Payment is automatic. You do not need to take any action.
If you have not received your settlement by 13 August 2026 at 5:00 PM, please contact the Lipana team so the matter can be resolved.
π Transaction & Settlement History
Your complete transaction and settlement history remains available through the Lipana dashboard.
View Transaction History →Please export your transaction history now. If you require certified statements for your records, contact Lipana and request them.
⚙️ What This Means for Your Application
Please plan on the basis that this interruption may continue indefinitely rather than waiting for the service to return.
This is not the news we wanted to deliver, but planning around accurate information is safer than relying on an uncertain restoration date.
π What We Suggest You Do Now
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Apply for your own Safaricom Paybill or Till.
Apply directly with Safaricom using your own registered business name and integrate directly through the Daraja API.
This allows payments to flow directly to your business without an intermediary and provides a more robust long-term payment architecture.
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Move to a licensed payment provider.
Alternatively, consider using a payment provider that holds an applicable Central Bank of Kenya Payment Service Provider licence.
Before integrating, verify that the provider is authorised by the Central Bank of Kenya.
π Need Help Migrating?
If migrating from the Lipana API is difficult because of how your application was built, contact the Lipana team.
The team will help you move across, including reviewing your integration code, at no charge — regardless of whether you return to Lipana in the future.
π³ Billing
All Lipana charges stopped on 10 August 2026.
You will not be billed for a service that you cannot use.
π Need Assistance?
If your settlement has not arrived by 13 August 2026 at 5:00 PM, or if you need assistance migrating your integration, contact Lipana.
WhatsApp or Call:
+254 718 680 308
π A Final Note
Lipana acknowledges that businesses built their payment infrastructure around the service and that this interruption happened without the warning customers deserved.
The priority now is to provide the full picture, ensure that outstanding funds are settled, and help affected businesses move toward a stable payment solution.
Further communication will be provided when there is something concrete to report rather than simply offering reassurance.
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