If your PayPal account has been hacked and your donation page is down, here’s what to do quickly:
1. Secure Your PayPal Account
- Change your password immediately. Use a strong password.
- Enable two-factor authentication for extra security.
2. Report the Hack to PayPal
- Log into your account (if possible) and go to the **Resolution Center**.
- Report unauthorized activity.
3. Notify Your Supporters
- Post updates on other platforms (like email, and social media) explaining the issue and providing alternate ways to donate, like Venmo, Zelle, or a temporary fundraising site.
4. Contact PayPal Support
- If you’re locked out of your account, contact PayPal directly through their **Help Center** or by phone.
5. Check Your Connected Accounts
- Review and secure any accounts linked to PayPal, like your email or bank accounts.
If your donate page linked to PayPal is down, here are some steps to quickly troubleshoot and resolve the issue:
### 1. Verify Your Website
- Check if other pages on your website are functioning.
- If the whole site is down, the issue might be with your web hosting.
### 2. Test the PayPal Link/Button
- Try the PayPal donate link separately to see if it works.
- Confirm the code is correct if you use a PayPal button. Log in to PayPal and re-generate the button code if needed.
### 3. Check PayPal’s Status
- Visit [PayPal Status](https://www.paypal-status.com/) to see if there are any ongoing issues with their platform.
### 4. Inspect Plugins or Scripts (if applicable)
- If you’re using a plugin (e.g., WordPress donation plugins), ensure it’s updated and compatible with the current version of your website platform.
### 5. Browser Console Errors
- Open the browser’s developer tools (`F12` or right-click → *Inspect Element* → *Console* tab) and reload the page to see if there are errors that can provide clues.
### 6. Contact PayPal Suppor
- Reach out to PayPal directly for assistance with your donation account or integration issues.
If the issue persists, let me know more about the problem, and I can guide you through more specific fixes!
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